•  The cart should be placed within 5 feet of the road unless otherwise advised, this is so we can collect and dump as fast as possible. (See pictures)
• All customers should place the cart out the evening before their collection day. Our drivers start early for safety reasons and to ensure they make it to the landfill on time, to avoid heavy traffic and should a breakdown/delay occur.
• You may place a sticker on the cart to help identify it. This helps in areas where multiple customers carts are close together for pickup. Please do not paint or deface the cart, see damage policy.

We do not collect extra trash. All trash and boxes should be placed in the cart for pickup. We do offer a 2^nd cart at an additional fee if you find that one cart is not enough. Just call or email us and we can update your account and deliver you an additional trash cart. Please allow a reasonable amount of time for us to process this request. Should you have a party or other event and have a need for a one-time special pickup of (a reasonable amount of) bagged trash we will offer this service for an extra fee. You will need to contact us with how many bags you will have and when you will be placing them out.

We ask that you break down and flatten all the boxes. We find that placing them flat to the sides of the cart and then placing your bags in the cart will work best when we are dumping the carts (See Picture). The trucks use gravity when dumping and this will help to ensure the boxes slide out. Whole boxes that are not broken tend to get stuck inside the cart and our drivers will not be responsible for removing any trash that is stuck in the cart.

• Examples are shown with about 5 cardboard boxes ranging from small to extra-large with 2 full trash bags placed in 2 different ways to show room for more in the trash cart.
• Depending on the size and how many boxes you have you should on average be able to fit about 5 bags of trash in a cart.
• With the example pictures below the cardboard boxes take up the space of about 1 full trash bag.
• Breaking down the boxes applies when placed in recycle bin as well, just place loose recycling in cart with broken down boxes containing no plastic tape, food residue, etc.
• If you have a large tv box with Styrofoam cutouts please break down the Styrofoam and place it in a trash bag in the trash cart. Please note Styrofoam cannot be recycled.

We do not offer bulk pick up or yard debris collection.

You must not place the following:

• tires
• used oil
• lead-acid batteries
• gasoline
• paint
• concrete/bricks
• construction debris
• yard waste
• appliances
• furniture
• animals
• electronic waste
• or any other hazardous, dangerous and/or illegal materials in your trash for collection

These items will not be collected due to federal/state law, possible equipment damage or landfill restrictions.

We will repair or replace the cart if it develops problems due to normal wear or tear if the cart is struck by a vehicle or if you have a house fire. There is no charge for this service. You simply need to call or email our office.

Other damage to cart.

• You may not paint or deface the cart and be sure not to place anything flammable in the cart as it is plastic.
• Be mindful of cigarettes, fireworks, charcoal/coals, aerosols, matches, candles, or similar items. Make sure these items are unlit, cold to the touch, empty or completely used (aerosols/fireworks).
• If you damage the cart due to negligence or carelessness, we’ll expect you to reimburse us for the reasonable cost of replacement.

New Year’s, July 4th, Thanksgiving and Christmas.

Unless otherwise notified. If your collection day falls on one of these holidays, we will notify you by automated call or text with the schedule. You may also visit our website for updates.

• Please make sure we have your updated phone # as we use this as our main form of contact by sending out automated messages through call or text regarding if there will be a weather-related delay or closure. You may also check our website for updated information.
• Please be advised that weather related events are considered acts of nature/God. If a route cancellation should occur there will be no makeup day.
• Collection will be postponed to the following week and drivers will collect extra trash from the cancelled pickup. There will also be no credits given for weather-related events.

You are responsible for securing the cart so that it does not blow or wash away. Lost carts may be subject to a reimbursement fee. We suggest securing the cart tightly to a structure such as a porch or stairs, or if applicable placing the cart inside of a building such as a barn or garage.

You are responsible for keeping us up to date on your current information, please keep us in mind when you need to update or change information on your account. Phone numbers are especially important if there are any changes in service such as weather, delays, collection day changes, holidays, etc.

    Moving/Change of Address 

• If you are moving and need to change your address, please notify us beforehand by calling the office at 252-923-2742 or emailing at DavidsTrashservice@gmail.com before you move.
• Do not move the cart without contacting us first to see if we service your new address/location. Please be advised that the cart is our property and should stay at the location we have on file for you.
• If we service your new location, we do ask that you move the cart if possible but if not, we can deliver you a cart to your new address. Please allow a reasonable amount of time for us to process this request.

    Cancellations

• If you are needing to cancel your service please notify us by calling the office at 252-923-2742 or emailing at davidstrashservice@gmail.com.
• You can cancel service at any time. You would need to allow us access to retrieve our cart(s). Carts must be outside of garages, gates, fences or other enclosures. If a refund is due we will issue the remaining balance back to either your credit/debit card if applicable or by check. Refunds will only be issued upon retrieval of our property. Please allow 7 to 14 business days for proccesing refunds.

If we service your area, we can collect your trash, however the cart would have to be placed on main/paved roads. We will not go down dirt or gravel paths/roads as we have very large trucks. We do not want to cause ruts or damage to property and the potential to get our trucks stuck due to rain, flooding, etc.

You may bungee cord the lid on the cart. We suggest double bagging to prevent odor that may attract animals and washing the cart with lemon or pine scented cleaner to mask smells.

• As stated in the service agreement you are responsible for the upkeep of the cart, as we do not offer cleaning carts as a service, and we do not replace carts for being dirty.
• We suggest you bag all trash as a preventative measure and periodically wash the cart with an environmentally safe cleaner. This will help to keep the cart clean and reduce odors.
• If trash becomes stuck in the bottom of the cart, it is not the responsibility of our drivers to remove that trash for sanitary and safety reasons.
• The carts are dumped by gravity and if items are stuck, we suggest using a broom stick or similar item to break loose the trash.